Warranty and Advance replacement periods effective for all products purchased after May 1st 2018

Goods supplied from COP carry the following warranty and advance replacement periods.

This means that at any point during this period, we will repair or replace it with a brand new/refurbished or equivalent product. Please note that you must contact customer services first to obtain a returns number.

All warranty and advance replacement periods start from the original date the goods were purchased from COP.


Warranty Periods

3 year warranty
3 year Advance replacement
30 day money back guarantee
Dahua Cameras, Dahua Recorders, Dahua Thermal cameras, Dahua PTZ, Vigilant Vision Monitors,  Dahua Encoders and Decoders, Dahua Switches, Dahua Audio Pickup, Hard Drives.

3 year warranty
1 year Advance replacement
30 day money back guarantee
IR lab cameras, IR Lab Recorders, CSP Switchers & Fibre modules, Analogue Products, HDSDI Products, Video Distribution products, COP accessories, IR Lab accessories, Network adaptors.

3 year warranty
No Advance replacement
No money back guarantee
All products in the Cop Vertical market catalogue, (exceptions may apply and will be notified with quotation). 

2 year warranty
2 year Advance replacement
30 day money back guarantee
Dahua Access control, Dahua Door entry, Dahua Monitors.

1 year warranty
1 year Advance replacement
30 day money back guarantee
Wireless IP extenders, GSM Communicators and Accessories, Power Supplies, Bentley Modules, Audio Verification, Surge Protection, Radio transmission, IR Lighting.

1 year warranty
No Advance replacement
30 money back guarantee
Blacksys vehicle cameras & accessories, Sport-tek vehicle cameras and accessories, Xplore-tek action cameras and accessories, Sprint-tek action cameras and accessories, Action-tek cameras and accessories, Test monitors, Test Meters, External backup devices, Net view network camera and accessories.

1 year warranty (void when product used)
No Advance replacement
No money back guarantee
Towers, columns and accessories, Tools, Batteries, Mains plugs, Drill bits, Fixings and fasteners, Trunking, Conduit, Warning signs, Connectors, Cable, Brackets, Cages, Junction boxes, Data protection kits, Special order items not in the cop catalogue.


Warranty Exclusions

Damage due to misuse, Damage by third party, Damage in transit back to COP, Removal or tampering with internal components, High voltage spikes such as lightning strikes, Software function not included in original product, Product function not included in original product, Deliberate damage, Flooding.

Advance Replacement

This service provides a replacement product before the faulty goods are received by the Cop. Providing the unit has not been deliberately damaged or misused,Where ever possible the replacement unit will be an identical model to the original. If this isn’t possible due to the model being superseded, then the latest equivalent will be provided. We will endeavor to match the exact feature set of the original model purchased, but due to continuing advancement this may not be possible and is not guaranteed.

Warranty on advance replacement units continues from the original purchase date-no additional warranty will apply.

Money Back Guarantee

All items returned under the 30 day money back guarantee must be in an AS NEW condition and completely undamaged; this includes but is not limited to scratches or fitting marks, all product packaging, writing, labels or tape on product packaging, instructions, accessories, cables and discs.

All items returned under the 30 day money back guarantee must be suitably packaged in an outer carton with suitable packing material to protect the goods; COP will NOT be responsible for any damage caused by return shipping.

The following products are excluded from 30 day money back guarantee, Towers & columns, special items ordered not in the COP catalogue. 

Receipt of Damaged Goods

All shipments made by 3rd party carriers must be inspected on receipt. If products appear to have been damaged in transit, please notify us within 24 hours and in writing within 3 days. Any cartons damaged in transit should be mentioned whilst signing for the goods, as this may affect the warranty claim. You should return the products to us in their original packaging including all instructions & accessories. If you do not inform us of the damage within three days of receipt, COP may not be held responsible for the replacement or credit of these items. Please note that you must contact customer services first to obtain a returns number.

Delivery Discrepancies

COP Security must be notified within 3 days of any delivery discrepancies.

Repair or Replace

We offer a repair or replace service for all products that are covered under our warranty terms, we will collect the unit free of charge from your preferred location for repair. A repair usually takes approximately 7-10 working days. In the event that your item cannot be repaired, we will issue a replacement unit that is new or equivalent to new in both performance and reliability, this will be dispatched free of charge.

Chargeable Repair

If your product is no longer covered by the Cop warranty, you can still choose to have your product repaired at very reasonable prices, providing that we still stock the spare parts needed for the repair. As soon as we have received & inspected the unit our customer service team will contact you with a repair quote, only when this has been approved will we continue with the repair. Once repaired, the product will be dispatched to you or made available for collection