More than just a distributor
At COP we are an installer focussed business. We have value engineered every process in our company, from pre to post-sales support; to reinvesting in our infrastructure to benefit our customers. We invest in our products and processes to eliminate any potential problems and to ensure they meet installer requirements in the following areas; Fair and competitive pricing, outstanding and relevant functionality, product availability, next day delivery with scheduled time slot, reliable, warranty protected products, immediate and in-depth technical support.
We design and specify all our products for manufacture using customer feedback to ensure our products are optimal for the UK market. We offer high quality products which we sell in high volumes which helps to keep prices competitive. We have several key suppliers who we have been working with for 20 years. Many ancillary products we sell are UK sourced, such as hard drives, monitors and towers.
Each product bought from COP is supported by our Advantage Plus service as standard and at no extra cost. There is no question that Advantage Plus is the best service and support package available to installers, from any manufacturer or distributor. Ironically, we delivered every aspect of Advantage Plus before we came up with the name!
Our warehouse is efficiently run with complete stock rotation. Every item that leaves our warehouse is bar coded. This allows us to check that the right products are included in sales order shipments and almost no picking errors occur. Every item that leaves our warehouse has been thoroughly tested by us so we know our products work perfectly when they are dispatched. This means our “out of box” failure rate is almost zero and certainly amongst the lowest of any brand in the industry.
Our trade counter has many of our products set up and working and staff are available to offer advice and information to visitors. We have a comprehensive stock of ancillary equipment, including; cables, power supplies, surge protectors, connectors and many more items, for installer convenience. Our trade counter is open Monday to Friday from 09:00 - 17:00.
We offer a UK next day delivery service on all our products and a European next day or 2 day service. We have a very close relationship with our couriers and we track every single consignment. We can specify a unique one hour delivery window (via email or text), so no installer has to wait around for a shipment to arrive.
The technical support team focusses on helping installers complete their installations as efficiently as possible. We support all customers and all COP products. On contacting us, customer enquiries are logged and they will be called back typically within 10 minutes. We support any product we have sold, irrespective of its age. Any returns will be assessed free of charge and repairs, where appropriate, will be done for free. We will also help our customers set up network access on DVRs remotely and for free.
We are dedicated to having a minimal impact on the environment. All COP manufactured packaging uses 100% recycled cardboard with a minimum of plastic based padding. We also recycle all unused cardboard and all COP products are WEEE and RoHS compliant.
As an ISO 9001 approved firm, we take the manner in which we conduct business seriously. For our customers this means that there are procedures in place that ensure you are dealt with consistently and fairly and that the level of service & products that we supply are continuously reaching the highest possible standard.
Why it Matters
We understand what installers want because we work so closely with them and deliver it as cost-effectively and efficiently as possible. Our business model is unique in the UK security industry and has been proven to work well, especially during the recent difficult financial times. Our approach is simple. We identify any potential problems and take pre-emptive measures to address them ensuring outstanding product quality and reliability and focus on installers’ needs. Quite simply we are more than just a distributor.