Card image


If your device has been affected by a cyber attack, please carefully follow the step by step instructions listed below. On completion please refer to the Best Practice Information to ensure maximum security against any further cyber attacks.

Firmware can be upgrade at the unit via USB (locally) or remotely via web browser or by using Smart PSS software. It is recommended that firmware upgrades are only carried out by a CCTV engineer.


Here is Hikvision’s essential software to get a new installation set up quickly and efficiently.

All other software, including Hik-Connect & Hik-ProConnect mobile software is available on the Hikvision App Store HERE