Got a question? Contact our customer service team on tel: +44 (0)1457 874 999.
Please include as much detail about the fault as possible, including anything you have tried to rectify the fault.
Fault descriptions will help our technical support engineer diagnose the problem and they may contact you to discuss the fault before an RMA is issued.
There will be a charge of £6.99 + VAT for a collection arranged by us. This will be invoiced to your account or deducted from your credit note.
For UK Customers only, if you are outside the UK or require a collection date beyond the five day window; please call +44 1457 874 999
All exchanged goods will be thoroughly checked upon receipt.
Any physical damage beyond what we consider usual wear and tear will result in an
invoice being raised for the full value of the replacement item.
Only one attempt to collect will be carried out by COP, if the customer fails to have the goods ready for collection at the agreed time then the return of goods will be the responsibility of the customer.
All items returned must be suitably packaged in an outer carton with suitable packaging material to protect the goods; COP will NOT be responsible for any damage caused by return shipping.
Please do not return products without an RMA number. Goods received without this will be returned back to the customer and delivery charges may be incurred.