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REMOTE SUPPORT

Connecting your DVR/NVR to the Internet? We can help!

If you need to view a DVR/NVR over the internet or on a smartphone and require assistance with computer or router configuration we can help.

Using a secure 256 bit SSL encrypted connection we can log directly into your computer and assist with all your DVR/NVR networking issues including setup, DDNS, Port forwarding & Smartphone connection. We use secure screen-sharing technology to enable us to easily view and remotely control a computer during a networking support session.

How It Works


How It Works


Splashtop SOS software uses secure screen-sharing technology to enable our technical team to easily view and remotely control a computer during a networking support session.

What You Need To Do:
  1. Ensure an engineer is on site 
  2. Make sure your computer and DVR are connected to the same router with internet access 
  3. Ensure you have your router username and password details
  4. (Please note: This is not your Wi-Fi password)