1.Standard Warranty (UK only)
1.1.The standard warranty terms of the Company are that it will, at its option, modify or replace free of charge any goods found by the Company to be defective by reason of bad materials or workmanship for a period of 36 months (exclusions apply) from the original date of invoice or shipment, whichever is the soonest subject to the faulty Goods being returned by the Purchaser carriage paid to the Company’s head office.
1.2.The warranty is subject to the Warranty Exclusions as defined in paragraph 1.11 below.
1.3.The aforesaid warranty provisions shall so far as is permitted by law, be in lieu of any other warranty condition, expressed or implied, statutory or otherwise and in no event shall the company be liable for the Purchaser’s loss of profits, increased cost of working or any like consequential loss.
1.4.No representation or warranty is given as to the suitability or fitness of the goods for any particular purpose and the purchaser shall satisfy himself in this respect and shall be totally responsible therefore.
1.5.Warranty on repaired units continues from the original purchase date-no additional warranty will apply on repairs or replacements.
1.6.Where ever possible the replacement unit will be an identical model to the original. If this isn’t possible due to the model being superseded, then the latest equivalent will be provided. We will endeavor to match the exact feature set of the original model purchased, but due to continuing advancement this may not be possible, and is not guaranteed.
1.7.Only one attempt to collect will be carried out by the Company, if the Purchaser fails to have the Goods ready for collection at the agreed time then the return of Goods will be the responsibility of the Purchaser.
1.8.All items returned must be suitably packaged in an outer carton with suitable packaging material to protect the goods; the Company will NOT be responsible for any damage caused by return shipping.
1.9.The Purchaser is responsible for backing up all data stored and the removal of any of the Purchaser's confidential or personal information on any device before returning to the Company for an RMA service. The Company will not be liable for any data loss during the RMA process.
1.10.Please do not return products without an RMA number. Goods received without this will be returned back to the customer and delivery charges may be incurred.1.11. Warranty periods and exceptions are as follows:-3 year warranty & 3 year Advance replacement & 30 day money back guarantee
Dahua Cameras, Dahua Recorders, Dahua Thermal cameras, Dahua PTZ, Vigilant Vision Monitors, Dahua Encoders and Decoders, Dahua Switchers, Dahua Audio Pickup, Hard Drives3 year warranty & 1 year Advance replacement & 30 day money back guarantee
IR lab cameras, IR Lab Recorders, CSP Switchers & Fibre modules, Analogue Products, HDSDI Products, Video Distribution products, COP accessories, IR Lab accessories, Network adaptors3 year warranty & No Advance replacement & No money back guarantee
All products in the Cop Vertical market catalogue, (exceptions may apply and will be notified with quotation)2 year warranty & 2 year Advance replacement & 30 day money back guarantee
Dahua Access control, Dahua Door entry1 year warranty & 1 year Advance replacement & 30 day money back guarantee
Dahua Monitors, Wireless IP extenders, GSM communicators and accessories, Power Supplies, Bentley Modules, Audio Verification, Surge protection, Radio transmission, IR lighting1 year warranty & No Advance replacement & 30 money back guarantee
Blacksys vehicle cameras & accessories, Sport-tek vehicle cameras, and accessories, Xplore-tek action cameras and accessories, Sprint-tek action cameras and accessories, Action-tek cameras and accessories, Test monitors, Test Meters, External backup devices, Net view network camera and accessories1 year warranty (void when product used) & NO Advance replacement & No money back guarantee
Towers, columns and accessories, Tools, Batteries, Mains plugs, Drill bits, Fixings and fasteners, Trunking, Conduit, Warning signs, Connectors, Cable, Brackets, Cages, Junction boxes, Data protection kits, Special order items not in the cop catalogue.