| Forgotten Password
Card image Card image

THE COP COMMITMENT

The Most Comprehensive Service Package in the Industry

The COP Commitment represents our dedication to providing the best and most comprehensive service package in the industry. We've always been committed to building relationships based on high quality service and support.

INDUSTRY LEADING SERVICE & QUALITY ASSURANCE


COP boasts a £4million product stock holding, meaning that we can provide high levels of stock availability at all times. Additionally, our commitment to quality assurance means that all of our DVRs are built and tested in the UK.

Because of this, and the trust it instils in our product, we now provide 4 Year Advance Replacement on our Provision products & 3 Year Advance Replacement on most of our Dahua products. Additionally, we now offer free next day delivery on orders over £99.00

provision - the best service package


The COP Commitment is our commitment to you, so you can shop with confidence.

 Offering industry leading service & support, we now offer the below package on all of our Provision ISR products.  

  • 4 Year Warranty
  • 4 Year Advance Replacement 
  • 30 Day Money Back Guarantee 
Find out below how our services work. 

how does ADVANCE REPLACEMENT work?

All of our Provision ISR products are covered by a 4 year advance replacement warranty,  so if  your product falls faulty within 4 years of purchase we will dispatch a new replacement unit the very same day you notify us of the fault, we’ll collect the old one free of charge

Most of our Dahua products are covered by a 3 year advance replacement warranty,  so if  your product falls faulty within 3 years of purchase we will dispatch a new replacement unit the very same day you notify us of the fault, we’ll collect the old one free of charge.

Once you have replaced the faulty product, we will arrange for the item to be collected free of charge. You then keep the new product and we keep the faulty product, its that simple! (terms and conditions apply).

30 Day Money Back Guarantee


If you change your mind about a purchase for any reason, whether that be Provision ISR or Dahua products you may return it to us (in it’s original condition) within 30 days and we will issue a full refund.

Price Match Guarantee


As a UK Dahua supplier we are committed to providing the best products, prices and service in the industry. As a result of our commitment we guarantee to price match any genuine quote from our competitors.

Our price match guarantee applies to any official UK distributor sourced Dahua product including NVRs, DVRs & Cameras. Supply us with a valid written quotation and we will match the quoted price.

It's In our history!


COP has been serving the security industry for over twenty years, building strong & lasting relationships with installers through a commitment to provide the highest quality service and assurance.

UNRIVALLED SERVICE & SUPPORT

As a UK based manufacturer and distributor of CCTV products with over 24 years of trading experience, we offer a great deal more than other CCTV companies.