Chargeable Repair Request Form

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Please complete this form clearly and accurately.  

This form is for chargeable product repairs only. 

Please do not return any goods until you have received your returns number by email.

(Invoice address)

Once your request has been authorised, a returns number will be sent to the email address provided.

Fault Description

Please include as much detail about the fault as possible, including anything you have tried to rectify the fault. Fault descriptions will help our technical support engineer diagnose the problem and they may contact you to discuss the fault before an RMA is issued.


There will be a charge of £5.99 + VAT for a collection arranged by us. This will be invoiced to your account or deducted from your credit note.

For UK Customers only, if you are outside the UK or require a collection date beyond the five day window; please call +44 1457 874 999.

Collection Address

Product Code Quantity UK No. / Serial No. Purchase Date Invoice No.
+ New Row

Terms & Conditions

Warranty on repaired units continues from the original purchase date-no additional warranty will apply on chargeable repairs.
Warranty for products applies only to the person or entity that originally purchased the unit from Cop.    
COP will arrange for goods to be collected if required, a fixed charge of £5.99+vat will be applied to collections.
Only one attempt to collect will be carried out by COP, if the customer fails to have the goods ready for collection at the agreed time then the return of goods will be the responsibility of the customer.
The customer is responsible for backing up all data stored and the removal of any of the customer’s confidential or personal information on any device before returning to Cop for an RMA service. Cop will not be liable for any data loss during the RMA process.
All items returned must be suitably packaged in an outer carton with suitable packaging material to protect the goods; COP will NOT be responsible for any damage caused by return shipping.
Once the repair has been completed, the product(s) will be made available for you to collect or COP can arrange for them to be delivered for a fixed charge of £5.99+vat.
Please do not return products without an RMA number. Goods received without this will be returned back to the customer and delivery charges may be incurred.